FAQ's

How do I package my return?

Package your return in the box the jewelry was sent in. If you no longer have the box the jewelry was sent in, a standard cardboard box can be used.

Will I be charged duties, taxes and other fees?

No, all taxes and fees are included at checkout, and any additional unexpected charges will be paid by us.

How can I make a return?

If you are not satisfied with your product, contact us at support@aeria-jewelry.com or through the contact page on this website, and we will assist you in making your return.

Does the jewelry come in a gift box?

Yes. Every order arrives in elegant, gift-ready packaging, perfect for special occasions.

How long does delivery take?

Handcrafting takes from 3 to 4 days and delivery takes from 4 to 8 days depending on location.

How can I track my order?

Once the product has been shipped, you will receive emails to update you on the progress of your delivery.

How can I clean my jewelry?

Gently wipe your jewelry with a soft, dry cloth to remove oils or residue. Avoid harsh chemicals, abrasives, or polishing cloths, as these can affect the gold finish. With simple care, your jewelry will retain its colour and shine over time.

Do prices ever change?

Everchanging factors such as global supply chain disruption, inflation, and cost fluctuation of raw materials such as gold and diamonds may impact our prices from time to time. We continue to monitor production factors and do our absolute best to always give you high-quality products at accessible prices.